Onboarding Audit of Juicebox’s Process - DAO Masters#

Author:#

Angelaa

Payout recipient:#

daomstr.eth

Proposal date:#

Feb 2, 2022

Summary of your proposal.#

We would like to work together to help Juicebox and CANUDAO improve the process of onboarding new DAO operators (= who are contributing and building on top of Juicebox). In order to lay the foundation for Juicebox and CANUDAO, DAO Masters is suggesting to establish a long-term working relationship, starting with an initial discovery phase.

This would include:

• Auditing 2 onboarding sessions led by Jango and Zeugh with new members of the DAO.
• Debriefing with Jango and Zeugh to document the FAQs onboarding process. This will give us a sense of what context, permissions, and documentation might be needed.

The goal of the initial discovery phase is to develop growth objectives for 2022 and form a more detailed plan for optimizing collaboration across the Juicebox ecosystem. We would like to timebox the initial discovery phase to 2 weeks.

What gaps do you see in the DAO's process, and how might you help to fill them?#

Based on a conversation with Jango and Zeugh (1/31/2022), DAO Masters believe the main issues Juicebox are facing, are:

1. There is a need for more onboarding calls and support. There are a lot of people who want to build on top of Juicebox and the team spends 1-2 days a week fielding onboarding calls.
2. The onboarding process and resources could be improved: DAO Operators who build on top of Juicebox are currently supporting others ramp up onto Juicebox, however there are no formal responsibilities or incentives.
3. While the onboarding channel provides an outlet for members to join and ask questions, there isn’t a structured process to improve the knowledge of the DAO operators to the point they feel able to lead onboarding calls themselves.
4. Although Juicebox has general tutorials for all configurations, they need a better way to standardize the process to build new materials anytime a new configuration has been added.

In answer to these gaps, DAO Masters believes that they can help Juicebox, by:

1. Audit the onboarding experience from a new Dao Operators perspective as well as those more experienced ones who are currently volunteering to help with onboarding (including roles, process & resources).
2. Collect the latest research and case studies from Dao Masters and CANU network to identify potential new approaches.
3. Develop a proposal for implementing a new onboarding playbook & tooling, in collaboration with CANUDao, that includes a 'Train-the-Trainer' program for Juicebox to scale their community-driven onboarding.

What DAO Masters has done:

• We’ve built out our own onboarding process with community members at DAO Masters, and refined it across three seasons. During this time, we’ve ensured that people feel engaged, are contributing meaningful work and making the most impact on the DAO.

What’s the range for the trial period?#

We expect the trial period to last 2 weeks. Angelaa and Julialipton will be the main point of contacts with an additional potential contributor. Communication can take place in the “Juicebox Project Working Group” channel in the DAO Masters server or via email or an alternative method proposed by the Juicebox team.

Deliverables#

By the end of this trial period, we expect:

• To have synthesized and summarized the pain points that new contributors are facing, and top FAQs to address them
• Share a proposal from DAO Masters that is a multi-month project that will help Juicebox define a more sustainable onboarding process for new contributors, from a process and documentation perspective

Payout Amount:#

$600 USD paid in ETH